Help center

Short, plain answers to the questions families ask most. Every screen inside The Story Remains also has a Help button with instructions for exactly what you are looking at.

Uploading photos

Photo quality

Captions and stories

Sharing

Family contributors

Voice recordings

PDF downloads

Billing

Account access

Deleted pages

Privacy

Still stuck?

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Support is available by email. Phone support is not available.

Help center

Uploading photos

How do I add photos?

I have old printed photographs. What do I do?

Photo quality

Why did you tell me a photo may look blurry when printed?

Can I straighten or brighten a photo?

Captions and stories

How much do I have to write?

Can you help me write a caption?

Sharing

How do I share the book?

Can I turn a link off?

Can I create a new private link if I shared the old one with the wrong person?

Do I need to republish after editing?

Family contributors

How does family help?

Does my family member need an account to contribute?

Can a contributor change my book?

Voice recordings

How do voice recordings work?

Can family record their voices?

PDF downloads

What do I get?

Can I download again after I edit the book?

Can I print my PDF more than once?

Which pages are included?

Billing

Will I be charged unexpectedly?

What happens when I reach 15 photos?

Who can buy things?

Account access

How do I sign back into my account?

I didn't receive my sign in email. What should I do?

Can someone else take over the book?

Deleted pages

I deleted something by mistake.

How do I remove everything?

Privacy

Who can see my family's photos?

Do you use facial recognition?

Do you ask for medical information?

Still stuck?